#21

USPS International Inquiries = 800-222-1811. You need to put in a service request first.
Firing up the pipeline from this end SEEMS to get things moving. I have found them to be pleasantly helpful.
I also got stuck in a Queens Center - JFK doom loop one time. Back and forth about 4 times.

#22

The problem is I do not have a USPS tracking info. And this is what I get when I track it with the Indian Post tracking# at USPS.

Screenshot 2025-03-18 at 2.00.58 PM
Screenshot 2025-03-18 at 2.00.58 PM1964Ɨ288 16.1 KB

#23

What is the tracking number?

#24

Starts with RM ends with IN. Between 9 digit numeric.

RMxxxxxxxxxIN

#25

Tweake, Thanks for that information. If you have time tell more about the process and what types of questions they asked you. You said, ā€œput in a service request first.ā€ I assume you mean do the service request before you call 800-222-1811? How do you do that? And, talking about the ā€œdoom loopā€ my current package may be in that loop based on the data in the attached chart below:

USPS Tracking Humor
USPS Tracking Humor1092Ɨ691 69.7 KB

Apparently, my package is in a loop from JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER (Customs) to QUEENS NY DISTRIBUTION CENTER (Standard USPS Center) and back. I believe itā€™s been through this loop 3 times so far, maybe four. Of course, I wonder how the USPS computer system has not detected such a problem, and is it actually being routed back and forth or is it somehow stuck on a truck that makes the route from one facility to the other then back. This, however, is not the first wacky thing Iā€™ve noticed about the USPS Postal Service, but itā€™s a good one!

#26

My tracking info has no mention of USPS at all, anywhere.

#27

Jay - As I recall after the USPS tracking screen responds there should be a delayed/lost report section which needs to be done and a resolution period passed. At that point a human gets involved. They will then contact you.
Sounds like you are through customs which is great. But the Queens Distribution Center is supposedly the worst one in the country. Of course some large percentage of their overload is their own do-overs. I have pictured the problem being a scanner picking up the wrong address due to a different IndiaPost location spec. So the issue is readily resolved by a human flagging I guess. Good Luck.

#28

Well, thatā€™s a very debatable statement considering that the package has been routed back to customs 4 times (so far) from the Queens Distribution Center. If it goes back to customs I assume they run it through their analysis system again no matter how redundant that is.

#30

My package from India just got seized by US customs. I probably wonā€™t be getting it back. It took 2 months to get the FDA letter. Iā€™ll use other ways than post to get my meds from now on.

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#31

Tweake, I tried your suggestion and I must have done something wrong because I did not find them helpful at all. In fact, getting in touch with a real person was impossible. I did put in a service request and have heard nothing at the four-day point. I called the 800-222-1811 number five times so far and have found it impossible to talk to a real person. The automated questions and answers I got were slow, ponderous, repetitious and thoroughly frustrating. My saying ā€œlive operatorā€ at different points did get a response, followed by more automated questions and no live person. If youā€™ve got a guaranteed approach for this Iā€™m all ears.

By the way, anyone going to USPS Package Inquiry at Email Us to inquire about a package is going to face a lot of questions, including package contents. I left that particular section blank.

#32

For anyone interested I used the USPS online package inquiry system and several telephone calls to USPS about a package stuck in a loop from Jamaica International Distribution Center to Queens Distribution Center and back as far as I can.

Itā€™s been 5 days with no response to the online package inquiry system: Email Us

With telephone calls I was finally able to contact a live person on one of the USPS telephone lines (1-800-222-1811, 718-990-1090, 1-800-Ask-USPS (275-8777)), but she was of no help. Her statement to me was that neither I nor she nor the USPS can fix this problem which I find totally unacceptable. She did, however, say that the sender could contact the USPS to get the problem solved, but she did not say how. Now, I find this very bizarre.

Addendum: https://www.youtube.com/watch?v=Hc_nr9YGIfY (video about Jamaica International Distribution Center)

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#33

This is what happened to me on my last package. Then I received the FDA letter that my package was seized.

#34

I wonder if this is just some kind of stochastic variability in seizures, or if thereā€™s a crackdown underway. Iā€™m nervous as I need to buy some meds from India sometime in the fall of this year.

#35

To conclude my USPS Tracking Dilemma under this topic, my package traveled through the Jamaica Distribution Center (customs) and the Queens Distribution Center for seven loops taking about 20 days. It has finally broken free of the loop and will be delivered. My telephone calls to USPS were time-consuming and of no benefit, but the online package inquiry system may have had an impact (unknown). So, if this happens again I will use the USPS package inquiry system, being cautious when answering questions about contents: Email Us . Now, for humor purposes only attached is the USPS Tracking data.

USPS.comĀ® - USPS TrackingĀ® Results.pdf (41.6 KB)

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