Hi @DLS12,
I’m Daniel, one of the founders of Healthspan. I sincerely apologize for the bad experience you had—it’s clear we fell short of providing the support and clarity you deserved.
Thank you for your candid feedback. It helps us identify areas for improvement. Our goal is to ultimately make the rapamycin protocol as accessible as possible, while also making sure we are administering the protocol safely and providing the patient with an idea if it is improving their healthspan through the lab analysis that’s part of the program. Balancing these objectives presents certain challenges, which we are actively working to address.
To provide some transparency, our cost per pill is roughly $1.80. Although compounded rapamycin is less expensive, we’ve opted not to prescribe it due to bioavailability concerns, which we’ve detailed in our analysis of the bioavailability of different forms of rapamycin. Despite being a generic, rapamycin’s price remains relatively high due to the small market size due to its indication as an immunosuppressant, but we’ve managed to reduce costs from $2.80 to lower rates by scaling our patient base.
Ultimately, the price of the protocol reflects the lab fees, what we pay our doctors and the actual cost of the medication. As we grow our goal is to continue to drive the prices down further to make the program even more accessible.
I understand your concerns with the standard lab tests included in our protocol. If you’d ever like to discuss what additional markers you’d like to see included in the standard lab testing in addition to the metabolic panel, CBC and inflammatory markers, I would really value that feedback.
In the meantime, we recently put together a panel that monitors a wide range of indicators of healthspan status—from metabolic and cardiovascular health to inflammation, hormonal balance, and cellular aging, including a special focus on iron and copper metabolism. If you are interested we would love to provide you the lab at no cost as a token of our appreciation. We’d love your feedback on the analysis and reporting that we developed, as it is something we are still refining. Here is some more information on the markers included in the panel: https://gethealthspan.com/labs/longevity-pro
Please feel free to reach out to me directly at daniel@gethealthspan.com with any other questions or concerns have, or if you’d like to be set up on the new Pro Panel.
Once again, I apologize for falling short in supporting you. As a small startup, we are constantly working to enhance our program and do better. We are deeply committed to this improvement process and sincerely value your feedback.